Refund Policy

Every MotorWise account starts with a 14-day free trial that needs no card and charges nothing when it ends. We would rather you used it first and subscribed only if the product earns it.

If a paid plan is not right for you, email us within 14 days of the charge and we will refund it in full. You do not need to give a reason.

You can cancel at any time and will not be billed again. Access continues until the end of the period you have already paid for. We do not automatically refund part-used months, but if you were charged by mistake — a duplicate payment, a renewal you had cancelled, a plan you never used, or vehicles added to your subscription that you did not intend — write to us and we will put it right.

If MotorWise is substantially unavailable or a paid feature does not function for an extended period, tell us. We will fix it, extend your plan, or refund you.

Email support@motorwise.co from the address on your account, and include the date of the charge. We aim to reply within two business days.

Payments are processed by Paddle as merchant of record, so refunds are issued through Paddle and returned to the original payment method. Depending on your bank, the money can take a few days to appear.