Privacy Policy

Account details: your email address, and the garage or company name you choose.

Vehicle data you enter: registration, make, model, mileage, optional VIN, and the service records you log — dates, costs and notes.

Usage data: how much AI allowance your account has used each day, and which reminder emails we have sent you, so we do not send the same one twice.

We do not collect payment card details. Those go directly to our payment provider and never reach our servers.

To run the service: keep your records, work out when a service is due, email you before it is, answer your questions with the AI assistant, and apply your plan’s limits. We also use your email to send account messages such as verification and password resets.

We do not sell your data, and we do not use it for advertising.

Only the providers needed to operate MotorWise, and only what they need:

• Supabase — stores your account and vehicle data.
• Vercel — hosts and serves the application.
• OpenAI — receives your question and a summary of your own vehicle records when you use the AI assistant, in order to produce the answer.
• Resend — delivers reminder and account emails.
• Paddle — our merchant of record; processes payments and holds billing information.

When you ask the assistant a question, your question and a summary of your own vehicles and service records are sent to OpenAI so it can answer. Only data from your own account is sent — never another customer’s.

Your data is not used to train AI models.We use OpenAI’s API, and content sent through it is not used for training. The assistant is not “learning” from your fleet in the background; it reads the records fresh on each question.

Each account’s data is isolated at the database level, so one customer cannot read another’s records even if they try to query the database directly. Connections are encrypted, and secrets such as API keys are held server-side only.

For as long as your account exists. Delete a vehicle or record and it is removed. Close your account and we delete your data, except where we must keep transaction records for accounting and tax purposes.

You can access, correct, export or delete your data. Most of this you can do yourself in the app; for anything else, write to us and we will help. You can also switch off reminder emails at any time from your dashboard.

Questions or requests about your data: support@motorwise.co.